Have a question?
Please refer to the information below regarding pre-orders, refunds, terms, and other relevant details. Don't see what you are looking for? Reach out to us at support@toneoutdoors.com
PRE-ORDER BASICS
What is a pre-order?
A pre-order reserves your Tone T1 before it’s ready to ship. To place a pre-order, you’ll pay a $100 deposit today. The remaining balance is charged 30 days before shipment. First shipments are currently estimated for September 2026.
Will I get updates?
Yes. We’ll send email updates including your order confirmation, timeline updates, a final payment reminder, and tracking once your order ships. SMS is optional – if you opt in, we’ll send only key updates (reply STOP to opt out).
How do I update my shipping address?
You can update your shipping address any time before shipment by logging into your Tone customer profile. For the smoothest delivery, we recommend making changes at least 30 days before your estimated ship date.
How much is the T1?
Tone T1 Canyon Sage: $599 USD + applicable taxes and shipping
Limited Edition – Tone T1 Silence is Golden: $699 USD + applicable taxes and shipping
A refundable $100 deposit per blower is applied toward your final purchase price. The remaining balance is charged 30 days before shipping.
When will my order ship?
Orders ship in the order they’re received. Once your order leaves our warehouse, you’ll receive a shipping confirmation email with tracking. First deliveries are currently estimated beginning September 2026. We’ll show your estimated shipping window at checkout and provide updates by email as we progress.
PAYMENTS & DEPOSITS
When is the rest charged?
The remaining balance is charged 30 days before your ship date. We’ll email you a reminder 7 days before the charge.
Are pre-orders refundable?
Yes – 100% refundable any time up to your final payment date.
RETURNS & REFUNDS
Can I return the product if I’m not satisfied?
Yes. We offer a 30-day return window starting on the date your order is delivered.
What is the return window?
You have 30 days after delivery to initiate a return.
Do I need the original packaging to return my product within the 30-day window?
Yes. Please return your Tone T1 in the original packaging to ensure safe transit and to avoid a restocking fee.
Will I get a full refund?
If the product is returned in like-new condition, you’ll receive a full refund minus any applicable return shipping costs. All returns are inspected before a refund is issued.
Are return shipping costs covered?
Return shipping is the customer’s responsibility within the 30-day return window, unless the return is covered under warranty.
What if my product arrives damaged or defective?
If your product arrives damaged or isn’t functioning properly, contact us immediately. We’ll help you initiate an exchange or resolution under warranty.
How do I start a return?
Email returns@toneoutdoors.com with your order number and the reason for return, and we’ll guide you through the next steps.
SHIPPING & AVAILABILITY
What if the schedule shifts?
We’re working to ship your T1 within 30 days of your estimated ship date. If your estimated ship date changes by more than 30 days, you may either keep your place in line with the updated date or request a full refund of all amounts paid.
Can I update my address or payment method?
You can update your address or payment method any time before final payment. We’ll also email a reminder 7 days before charging the remaining balance.
Do you ship outside the U.S.?
Initial shipments are U.S. only. Join our email list to be notified when international shipping becomes available.
PRODUCT SPECS
What is CFM vs MPH
CFM (cubic feet per minute) measures the volume of air moved per minute. T1’s 880 CFM of airflow helps clear large areas quickly.
MPH (miles per hour) measures airspeed. With the speed nozzle, T1 reaches 150 MPH airspeeds to move heavier debris more effectively.
What are Newtons (N) of Blowing Force?
Newtons (N) represent the overall blowing force and are a useful way to compare blower performance. (It reflects airflow and airspeed together.) The T1's 25 Newtons of blowing force is roughly 5.6 pounds in imperial metrics.
What does 80% quieter mean?
As a rule of thumb, people perceive a 10 dB reduction as roughly 50% quieter. Tone T1 measures 52 dB(A) at max power, which is significantly quieter than a typical 75 dB(A) gas blower.
BATTERY & SAFETY
Is the battery safe?
Safety is a core requirement. The pack includes a battery management system with multiple protection features and is tested to industry standards, including UN 38.3 for safe transportation. UL certification is in progress.
Are you UL certified yet?
Tone T1, the battery, and charger are currently undergoing certification, with certification anticipated prior to shipment.
WARRANTY
What’s covered under the warranty?
Tone T1 includes a limited warranty covering manufacturing defects in materials and workmanship under normal use. Detailed Warranty Policy will be uploaded soon.
How long does the warranty last?
3-year limited warranty for residential use and 1-year limited warranty for commercial use.
Does the warranty cover accidental damage?
Accidental damage isn’t covered under warranty, but contact us at support@toneoutdoors.com – our support team may be able to help.
How do I submit a warranty claim?
Email support@toneoutdoors.com with your order details, description of the issue, and photos if possible.
What happens if my product can’t be repaired?
If the issue is covered under warranty and a repair isn’t possible, we’ll replace the unit or issue a refund depending on the situation.
ACCOUNT & PRIVACY
How is my payment information protected?
We use industry-standard encryption and secure payment processors (Shopify). Tone does not store full payment details on our servers.
Can I opt out of marketing emails or text messages?
Yes. You can manage preferences using the link at the bottom of any marketing email or in your customer profile. You’ll still receive essential transactional messages about your order.
What personal information does Tone collect?
We collect only what we need to fulfill your order and support your experience – such as name, email, shipping details, and order history. You can request access or deletion of your data at any time by emailing support@toneoutdoors.com.
Do you sell or share my data?
No. We don’t sell or share your personal data with third parties.
Is my information secure?
We use trusted commerce platforms and follow industry best practices. See our Privacy Policy for details.
CONTACT
Need help?
Email support@toneoutdoors.com, we typically reply within 1-2 business days.
