General Purchasing FAQs
Pre-order & shipping
What is a pre-order?
A pre-order lets you reserve the Tone T1 Handheld Leaf Blower before it's officially released. When you order a T1 before August 26, 2026 (30 days prior to shipment), your order is considered a pre-order. You will only be charged your deposit, with the final remainder due August 26, 2026.
How do I update my shipping address?
You can update your shipping address anytime by logging into your TONE customer profile. We recommend making any changes at least one month before your expected ship date to ensure smooth delivery.
How do I change my final payment method?
Log into your customer profile to update your payment details. You’ll receive an email to complete your final purchase approximately 30 days before your shipment, so make sure everything looks good before then.
Can I change or cancel my pre-order?
Yes! You can cancel and request a full refund of your pre-order deposit anytime up to 30 days before your expected ship date. If you have questions or want to make changes, our support team is always here to help.
Returns & Refunds
Can I return the product if I’m not satisfied?
Yes. We offer a 30-day return window from the day your product is delivered. If it’s not the right fit, just reach out.
What is the return window?
You have 30 days after delivery to initiate a return.
Do I need the original packaging to return my product?
As long as the product is in like-new condition, you’ll receive a full refund minus any applicable return shipping costs.
Will I get a full refund?
Please return your Tone Leaf Blower in the original packaging to ensure safe transit and avoid a restocking fee.
How do I start a return?
Simply email us at support@toneoutdoors.com with your order number and reason for return.
Warranty
What’s covered under the warranty?
Your Tone Leaf Blower comes with a 1-year limited warranty covering any manufacturing defects in materials or craftsmanship under normal use.
How do I submit a warranty claim?
Contact us at support@toneoutdoors.com with your order details, description of the issue, and photos of the defect. We’ll take it from there.
Account & privacy policy
How is my payment information protected?
We use industry-standard encryption and secure payment processors to keep your financial data safe. Tone never stores your full payment information on our servers.
Can I opt out of marketing emails or text messages?
Absolutely. You can manage your preferences at the bottom of any marketing email or by logging into your customer profile. You’ll still receive important transactional messages related to your order.
What personal information does Tone collect?
We collect only what we need to provide a great experience, like your name, email, shipping info, and order history. You’re always in control and can request access or deletion anytime.
Do you sell or share my data?
Never. We don’t sell or share your personal data with third parties. Your trust matters, and we treat your privacy like we’d want ours treated.
Payments & deposits
When is the rest charged?
If your delivery window changes by more than 30 days, you can either keep your spot with the new date or get a full refund of everything paid - your call.
Are deposits refundable?
Yes - 100% refundable any time up to your final payment date. No fees, no hassle.
How do I cancel?
Email support@toneoutdoors.com with your order number or message us through our website. We process refunds within 10 business days.
Shipping & availability
What if the schedule shifts?
If your delivery window changes by more than 30 days, you can either keep your spot with the new date or get a full refund of everything paid - your call.
Can I update my address or payment method?
Anytime before final payment. We’ll also send a reminder 7 days before charging the balance.
Do you ship outside the U.S.?
Not yet. Our first release is U.S. only. Add your email to the International Waitlist and we’ll let you know when we expand.
Returns, warranty, & support
Can I return it after delivery?
Yes, 30-day returns if unused and in original packaging. You cover return shipping unless the product arrives damaged/defective. See our [Return Policy].
What about the warranty?
Every T1 comes with a 3-year warranty for residential use and a 1-year warranty for commercial use. The warranty covers manufacturing defects and normal operation issues, not wear and tear or misuse. See our warranty policy here
Product arrived damaged or defective?
Email support@toneoutdoors.com within 7 days. We’ll replace it or refund you after we receive the return.
Battery & safety
Is the battery safe?
Safety is a core requirement. The pack includes multiple protection features and is tested to industry standards. Use the included charger, avoid damaged packs, and charge in do not disassemble.
Are you UL certified yet?
Certification is currently in progress. We’ll add the specific standards and final details to our website before your balance is charged.
Can I return or replace a battery if there’s an issue?
Yes. If your battery arrives damaged or isn’t working properly, contact support@toneoutdoors.com within 7 days and we’ll make it right.
Updates & privacy
Will I get updates?
Yes, order confirmation, timeline updates, final payment reminder, and tracking. SMS is optional; if you opt in, we’ll send only key updates (reply STOP to opt out).
Is my information secure?
We use trusted commerce platforms and follow industry standards for storing payment details. See our [Privacy Policy] for how we handle your data.
Contact
Need help?
Contact us at support@toneoutdoors.com. We reply within 2-3 business days.
